Refund policy

We accept returns for eligible items within 14 days of delivery.
To start a return, please contact us at:
📧 yongtaotai.business@gmail.com

✔️ Eligible Returns

We accept returns ONLY if:

  • You received the wrong item,
  • Your item arrived damaged, or
  • Your product has a manufacturing defect.

Photos are required for damaged/defective items so we can assist quickly.

❌ Non-Returnable Items

Due to the nature of our shop and many items being handmade, we do not accept returns for:

  • Handmade items with minor variations (normal for handcrafted products)
  • Slight color differences due to lighting or display screens
  • Wrong size chosen by customer
  • Change of mind or personal preference
  • Sale or clearance items

These conditions help us maintain fair pricing and protect small-batch handmade production.

💰 Refunds

If your return is approved:

  • Refunds are issued to your original payment method
  • Processing usually takes 3–7 business days after we receive your item or proof of issue
  • Shipping fees are non-refundable

🚚 Return Shipping

  • If the issue is our fault (wrong item or damaged), we cover the return shipping cost.
  • If the customer requests a return for another reason, the customer is responsible for return shipping.

📦 Lost or Missing Packages

We are not responsible for:

  • Packages marked as delivered by the carrier
  • Packages lost due to incorrect addresses provided at checkout

Please contact your local carrier first if your tracking shows “Delivered” but you cannot find your package.

❗ Cancellations

Orders cannot be canceled once they have been processed or shipped.
For urgent issues, email us immediately at:
📧 yongtaotai.business@gmail.com