FAQ

Yes. After you place an order, you will receive a confirmation email. Please note that this email does not always mean your order has been accepted for fulfillment. We may review or cancel an order in certain cases, such as suspected fraud, pricing errors or product unavailability, and we will refund you if we do.

You can change or cancel an order before it ships. Please contact us as soon as possible. Once an order has shipped, cancellation may no longer be possible.

Contact us immediately at yongtaotai.business@gmail.com. If your order has not entered fulfillment, we will do our best to update the address. After shipment, address changes may not be possible, but we will try to help.

Orders are generally processed within 2 to 4 business days after payment is confirmed. During busy periods, especially November and December, processing may take an additional 1 to 3 business days.

Within the United States, standard shipping takes 5 to 10 business days. During peak season (November to December), it takes 7 to 14 business days. Your total wait is the processing time plus the delivery time. Delivery times are estimates and are not guaranteed.

Not at the moment. Standard shipping is currently our only option.

Yes, to selected destinations. Delivery typically takes 10 to 20 business days to Canada, the United Kingdom, Europe, Australia and New Zealand, and 12 to 25 business days to other eligible countries. Customs duties and import taxes may apply, and unless stated otherwise, customers are responsible for them. See our Shipping Policy for details.

Shipping is free on all orders.

When your order ships, we will email you a tracking number. Please allow 2 to 5 business days for tracking information to appear or update.

First check your mailbox and delivery area, and ask anyone in your household. If it still hasn't arrived, email us at yongtaotai.business@gmail.com with your order number. We will investigate with the carrier and work with you on a solution, including a replacement or refund where applicable.

You can request a return or refund within 14 days of delivery if you received the wrong item, a damaged or broken toy, a product with a manufacturing defect or missing parts, a toy that doesn't work as described, or a product with a safety issue or that is materially different from its description. Read the full Refund Policy.

Email us at yongtaotai.business@gmail.com within 14 days of delivery. Please include your order number, a description of the problem and, if possible, photos or videos. Please wait for our return instructions before sending anything back.

For approved claims, you can choose a full refund to your original payment method or a replacement at no extra cost. If a replacement is unavailable, we will refund you in full.

For approved returns of damaged, defective or incorrect items, we cover the reasonable return shipping costs.

We aim to process approved refunds within 3 to 7 business days. Your bank or payment provider may need extra time to make the funds available.

We can't accept returns for a change of mind, a wrong choice when the listing was accurate, minor cosmetic variations that match the description, or damage caused by misuse or normal wear and tear.

Please check each product's description, recommended age range, instructions and safety warnings before you buy. Parents and guardians should supervise children when appropriate.

Stop using it right away and contact us with your order number and details. We will look into it and arrange a refund or replacement where applicable.

We work to keep descriptions and images accurate. Photos may differ slightly from the real product because of lighting, photography or screen settings, and small cosmetic differences can occur.

We use it to process and deliver your orders, provide support and improve our store. You can read the details in our Privacy Policy.

Visit our Your Privacy Choices page (linked in the footer) for instructions. You can also email us at yongtaotai.business@gmail.com.